Top 5 Most Frequently Asked Questions
Do you all do mobile repairs and replacements?
Yes! Our expert technicians will meet you wherever is convenient for you. Work? Ball game? Home? We'll come to you!
Learn More About Our Mobile Repair + Replacement ServicesDo you do recalibrations?
Yes, we do. Our technicians are Opti-Aim certified, which is fancy industry speak for the highest standard of certification for recalibrations there is. We are one of the few shops certified to do in-shop and mobile recalibrations.
Learn More About RecalibrationsDo you accept insurance?
We sure do. Not only will we work with any insurance agency, but we will also help you file the claim!
See More FAQs About InsuranceHow soon can I have the repair or replacement completed?
The availability of the glass determines how quickly we can do your glass replacement. If it’s available, we can do it the same day!
Schedule an AppointmentCan you give me a quote?
Lifetime Warranty
Is there a warranty on your work?
YES! We don't consider the job done until you're satisfied, which is why we have The TruFit Promise.
Repair + Replacement Process
How do you repair a windshield?
We inject the chip or crack with a high strength resin using a tool specifically made for that purpose.
Learn More About Windshield RepairHow do you replace a windshield?
It's our little secret! But don't worry, you're in good hands!
Learn More About Windshield ReplacementHow do I know if my windshield should be repaired or replaced?
There are multiple factors that need to be taken into account when determining whether to repair or replace a windshield. Your safety is always priority number one, so the first thing we consider when assessing the damage on your windshield is the integrity of the glass and your ability to drive the vehicle safely. Then we look at the location, size, and depth of the chip or crack.
Give us a call or text us a picture and one of our Master Technicians can take a look!
Give us a call or text us a picture and one of our Master Technicians can take a look!
What does 'recalibration' mean?
Most modern cars now have Advanced Driver Assistance Systems (ADAS) that utilize cameras and sensors to warn drivers of potential dangers while driving. After a windshield is replaced, the cameras and sensors must be recalibrated and tested to ensure the safety features are accurate and within the guidelines of the original manufacturer.
Learn More About RecalibrationDo I have to have recalibration done?
Insurance companies require recalibration to be done on vehicles with Advanced Driver Assistance Systems. If you get a windshield replacement and the recalibration was not completed, you may be liable in the case of an accident. Recalibration of ADAS systems after a windshield replacement is incredibly important to the safety of the vehicle and everyone in it.
I've made a mobile appointment, now what?
Sit back and let us do the rest! We'll text you the day before to remind you of the appointment and then the technician will call or text you when they are on their way to your location.
Don't forget to leave us a review when we've finished! We read every single one!
Don't forget to leave us a review when we've finished! We read every single one!
Do you work on anything other than windshields?
Yes! We can take care of your back glass, sunroof/moonroof/panoramic roof, and door glass including the vent glass and quarter panels.
How long will this take?
Generally chip repairs take around 30 minutes; replacement takes around 45 minutes to an hour; and if you need recalibration, that can take anywhere from an hour and a half to two hours depending on the complexity of the job.
We do mobile repairs and replacements so we can come to you, or you're welcome to bring your car to the shop and enjoy our unique and comfortable waiting area! We also have a space full of activities for kids of all ages! They can even do an office scavenger hunt for a prize!
Schedule an AppointmentWe do mobile repairs and replacements so we can come to you, or you're welcome to bring your car to the shop and enjoy our unique and comfortable waiting area! We also have a space full of activities for kids of all ages! They can even do an office scavenger hunt for a prize!
Is there anything I need to do once you're finished?
Yes, please leave us a review! We read every single one of them!
Once we've completed the job, your car is safe to drive immediately, even if it's raining. We do ask that you not go through a car wash for 48 hours.
Once we've completed the job, your car is safe to drive immediately, even if it's raining. We do ask that you not go through a car wash for 48 hours.
Do you have somewhere I sit while I wait?
Yes! We want this experience to be an unforgettable one, so we've taken great care to create a relaxing environment in the lounge! Kick back in our one-of-a-kind waiting room, enjoy a Nespresso, and surf the web on our Wifi. The kids can color, build legos, play PS5, or do an office scavenger hunt for a prize! Be sure to check out our Lego collection and our office mascot Albus!
See Our Waiting AreaWhat is the best type of windshield to get?
While there are two different types of glass that can be installed during a replacement, OEM or OEE (see definitions below), the Department of Transportation does not allow faulty glass to be installed. Any safety glass that is installed in your vehicle has been approved by the Department of Transportation and the original manufacturer's specifications.
Schedule an AppointmentWhat is OEM glass?
OEM stands for Original Equipment Manufacturer. OEM glass is the original glass that was placed into your vehicle by the manufacturer on the line when it was built. This glass will have the car manufacturer's logo on it; for example, Lexus, Ford, or Honda.
What is OEE glass?
OEE is Original Equipment Equivalent, it has the exact same properties as an OEM windshield. The only difference is there is no logo stamped on the glass. The same manufacturers that produce OEM also produce OEE.
How do I know if I have OEM glass?
If you have OEM glass you will see a stamp (also known as a bug) with the car company's logo in the lower, corners of your windshield.
Insurance
Do you take my insurance?
Yes! We work with all insurance companies. We will even help you through the claims process.
Schedule an AppointmentWill my insurance pay for this?
It depends on what type of car insurance you have and what state you live in. If you have comprehensive insurance, the Kentucky Windshield Replacement Law states that you are entitled to repair or replacement without having to pay a deductible. However in states like Indiana, no such law exists. It's best to check with your local insurance agent to determine what type of insurance coverage you have and what your out of pocket cost will be.
Schedule an AppointmentWhat do I do if I want to file this through my insurance?
We are claim experts! Give us a call and we'll walk you through the process! Be sure to have your vin and policy number available.
Get in Touch!Will my insurance pay for OEM glass?
All insurance companies are different, but typically if your car is 2 years old or newer they will approve OEM glass. If your car is 2 years old or older, they may make you pay the difference between OEM and OEE glass. We will order and install whichever type of glass you’d like us to.
Get a Free QuoteWill my insurance go up if I file a claim?
Since all insurance companies operate differently, with their own policies, we can’t answer that question. You’ll have to reach out to your insurance company directly. But do keep in mind that an auto glass claim is a no fault claim!
Can I choose my own auto glass repair shop?
Yes! We know how important your vehicle is to you. We want you to have the best, which is why we're here!
Schedule an AppointmentThe Nerdy Stuff
What's the best product to fix a cracked windshield?
A TruFit Master Technician of course! There are plenty of do-it-yourself options out there, but we recommend always getting your safety glass repaired by a professional.
Get a quoteWhat kind of sealant do you use?
Our technicians are trained in Sika and Dow, which are the industry leaders in auto glass adhesives.
How are windshields made?
We don't make the glass, we just install it. But it's a cool process!
Cost
How much will it cost to repair my autoglass?
All states have different vehicle laws, so it depends on where you live. If you live in Kentucky and have comprehensive coverage on your auto insurance, the Kentucky Windshield Replacement Law states that you are entitled to repair or replacement without being subject to a deductible. However, Indiana doesn't have any such law. Be sure to check with your local insurance agent to see what type of coverage you have.
If you are paying out of pocket, the cost for a windshield repair is $100.
Get a Free QuoteIf you are paying out of pocket, the cost for a windshield repair is $100.
How much will it cost to replace my autoglass?
All states have different vehicle laws, so it depends on where you live. If you live in Kentucky and have comprehensive coverage on your auto insurance, the Kentucky Windshield Replacement Law states that you are entitled to windshield repair or replacement without being subject to a deductible. However, Indiana doesn't have any such law. Be sure to check with your local insurance agent to see what type of coverage you have.
If you are paying out of pocket, the price varies depending on the make and model of your vehicle, but windshields generally start around $250 and go up from there.
Get a Free QuoteIf you are paying out of pocket, the price varies depending on the make and model of your vehicle, but windshields generally start around $250 and go up from there.
Do you charge for mobile appointments and disposal fee?
It's our job to come to you! We do not charge for mobile appointments and we do not charge a disposal fee.
Schedule an AppointmentIs it free to get a windshield replaced in Kentucky?
According to the Kentucky Windshield Replacement Law, anyone with comprehensive insurance is entitled to repair or replacement of their windshield with no deductible.
Get a quoteTips + Resources
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